If you were to meet the following person in a social situation for the first time, how would you address them?

An 88 year old lady whose name is Jan Smith. (Consider verbal and non-verbal communication including body position and gestures.)

If this lady was your grandmother, how would you like other people to answer this question?

Would this be different in a work situation?

Would this change if this lady was hard of hearing?

Would this change if you realised this lady had dementia?


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