If you were to meet the following person in a social situation for the first time, how would you address them?
An 88 year old lady whose name is Jan Smith. (Consider verbal and non-verbal communication including body position and gestures.)
If this lady was your grandmother, how would you like other people to answer this question?
Would this be different in a work situation?
Would this change if this lady was hard of hearing?
Would this change if you realised this lady had dementia?