Communication in Aged Care

Communication encompasses both verbal and non-verbal forms (which includes written, gestures, body language, demonstration and sign language).

In the aged care context, consider:

  • How to address patient/client – what is considered respectful by your patient/client.If unsure it is best to approach with the patients/clients full title until instructed otherwise by the patient/client.e.g. Mr Jones
  • Use of non-verbal communication including body language and facial expressions
  • Communication interference – does the patient/client require a hearing aid? Do they have difficulty hearing? Are they visually impaired?
  • Confidentiality and how to gain consent for a patient/client with dementia
  • Working with a patient/client when there is a barrier to communication e.g. Medical Condition (e.g. dementia, stroke), cultural background (is English their first language?), personality, generation

Resources:

 

Please also refer to the Communication section of this website for general information about communication.


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Reflection Activity: Communication in Aged Care

Communication encompasses both verbal and non-verbal forms...
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